Refund policy

MAHJONG WITH MICHELLE RETURN AND REFUND POLICY

Effective October 16, 2026

MADE-TO-ORDER MATS AND FINAL SALE

Each Mahjong mat is printed after an order is placed. Because a mat is made for your order and may not be resalable after it is returned, all mat sales are final. We do not accept returns or issue refunds for a change of mind or other preference-based reason, including deciding you no longer want the mat, choosing the wrong design or size when ordering, placing a duplicate order, or preferring a different color or appearance after delivery. Please review your selections and the product details before placing your order. This final-sale rule does not apply to a mat that arrives damaged, has a material manufacturing or printing defect, or is different from the mat you ordered. It also does not limit any rights that cannot legally be waived.

DAMAGED, DEFECTIVE, OR INCORRECT MATS

If your mat arrives damaged, has a material manufacturing or printing defect, or we sent the wrong mat, email contact@mahjongwithmichelle.com within 30 calendar days after you receive it. Please include:

• Your order number and the name and email address used for the order

• A short description of the problem

• Clear photos of the entire mat and close-ups of the damage or defect

• Photos of the packaging and shipping label if the package or mat was damaged in transit Please keep the mat and packaging while we review your request.

Do not mail the mat back unless we give you written instructions.

We require a physical return for an approved damage, defect, or wrong-item claim. Once we confirm that the claim qualifies, we will refund the amount paid for the affected mat, including its applicable original shipping charge and tax, to the original payment method. We will submit an approved refund within 10 business days. Your bank or payment provider may need additional time to post it. The 30-day reporting period is the deadline for requests under this policy. Requests made after that period may not qualify for a refund under this policy, except where applicable law requires otherwise. 

WHAT IS NOT COVERED

This policy does not cover damage that occurs after delivery because of an accident, misuse, improper care, alteration, or ordinary wear. Minor differences between the colors shown on a screen and the printed mat, caused by screen settings or display conditions, are not by themselves a printing defect. A material printing error, significant defect, or incorrect item is covered as described above.

ORDER CHANGES AND CANCELLATIONS

Printing begins after an order is placed. If you need to correct an order, email us immediately. We will confirm whether production has started. We can make a change or cancel an order only if production has not started and we confirm the change or cancellation in writing. Once production has started, the order cannot be changed or cancelled under this policy, except where applicable law requires otherwise. 

SHIPPING DELAYS

The production and shipping estimates shown on the product page or at checkout apply to your order. If we cannot ship within the time stated, we will send the delay notice required by law and offer the applicable options, including agreeing to a delay or cancelling the unshipped order for a full, prompt refund.

CONTACT

For a damaged, defective, incorrect, or delayed order, email contact@mahjongwithmichelle.com. Include your order number so we can help you.

LEGAL RIGHTS

This policy does not limit any consumer rights or remedies that cannot be limited under applicable law. If any part of this policy conflicts with applicable law, the law will control.