Shipping policy

MAHJONG WITH MICHELLE SHIPPING POLICY

Effective October 16, 2026

MADE-TO-ORDER PRODUCTION

Mahjong mats are printed after an order is placed. Our production partner usually processes orders quickly, but production time can vary. Any processing or ship-by estimate shown on the product page or at checkout applies to your order. If no ship-by timeframe is stated at purchase, we will ship your properly completed order within 30 days after receiving it. If we cannot ship within the stated timeframe or applicable legal timeframe, we will notify you, provide a revised ship date when available, and offer the options required by law, including agreeing to a delay or cancelling the unshipped order for a full, prompt refund.

SHIPPING CONFIRMATION AND DELIVERY ESTIMATE

We will email you a shipping confirmation with tracking information when your order is prepared for shipment. The 10 to 14 business-day delivery estimate begins on the date of that first shipping confirmation email. It does not begin on the order confirmation date. Please allow the full 14 business days for delivery before contacting us about a shipment that is still in transit. Business days are Monday through Friday and exclude U.S. federal holidays. Many orders arrive sooner, but delivery timing can vary. The delivery estimate is not a guaranteed arrival date. Carrier delays, severe weather, service interruptions, and higher seasonal volume, including the November and December holiday period, may extend delivery time. Tracking may take time to show its first carrier scan. 

LATE, STALLED, OR MISSING SHIPMENTS

If your order has not arrived by the end of the 14th business day after the shipping confirmation email, contact us at contact@mahjongwithmichelle.com. Include your order number and tracking number. We will check with our production partner and the carrier and provide an update as quickly as possible. Contact us sooner if tracking shows a delivery exception, an address problem, or that the package was delivered but you cannot locate it. For a package marked delivered, please check your usual delivery location and household members, and contact the carrier if possible. We will help investigate. If the carrier confirms that a package is lost or cannot be delivered, we will contact you to arrange a replacement shipment or a refund for the undelivered order, subject to applicable law.

SHIPPING ADDRESS

Please review your shipping address carefully before placing an order. If you notice an error, email us immediately at contact@mahjongwithmichelle.com. We will try to correct it if the order has not shipped, but we cannot guarantee an address change after a shipping confirmation has been sent. If a package is returned to us because the address provided was incomplete or incorrect, contact us so we can review available reshipment options. We will tell you about any additional postage before charging it.

SHIPPING COSTS

Available shipping methods and charges are shown at checkout before you place your order. 

CONTACT

For shipping questions or help with a delayed, stalled, or missing package, email contact@mahjongwithmichelle.com and include your order number.